privacy policy & legal notices

Updated: Sept 1, 2004

Krell Software is a software sales organization based in the United States. This policy describes how we collect and use the information we learn about you when you visit our site. We are committed to protecting the privacy and personal data of our visitors.

In general, you can browse our website without disclosing any information about yourself. If you visit the website to read or download information, we automatically collect and store only the following information: the date and time, the originating IP address, the domain name, the type of browser and operating system used (if provided by the browser), the URL of the referring page (if provided by the browser), the object requested and the completion status of the request.

We use this information for statistical analysis of traffic patterns into, within, and out of our website. The logs may be preserved indefinitely and used at any time to study trends over time.

Users may voluntarily register for extended services of this website. At this time extended services which require registration are Online Technical Support and our Partners Program. To access registered services, the user will be asked for a login ID (which may be an email address) and a password to create their account.

Such services may ask for additional personal information which will be described when registering for those services. If you do not wish to disclose required personal information, do not complete the registration for that service. Protection, confidentiality, and usage of personal information collected through the usage of extended services are covered by this privacy policy.

Cookies are small text files that a website can send to your browser and may be stored on your hard drive. We use cookies to store a session number and a visitor number. These numbers are used in aggregate statistical analysis of website traffic patterns. If the user has registered for one of the website's extended services and chosen "remember login and password", then those two items are stored in a cookie.

No cookie delivered by us will interfere with the operation of your computer.

We do not allow cookies from third-parties through our website.

We collect personal data which you volunteer when placing an order, registering for online technical support, registering as a partner or affiliate, completing a survey, or completing other forms or by email.

If you wish to receive email notices of product updates and other news from Krell Software, you can join our mailing list. You can opt-out of our mailing list at any time.

If you place an order through our website, we ask you for your name, company name, complete delivery address, complete billing address, telephone number, and a legitimate email address. Your contact information is necessary should there be any question about your payment or fulfillment of your order. Your license information will be delivered to the email address you provide. We will add your email address to our mailing list; you can opt-out from our mailings at any time.

Credit card information is passed along to our payment processing provider, who actually manages the transfer of funds between banks. We do not retain your complete credit card number at Krell Software (only the last four digits).

This website contains links to other sites which may collect personal information about you. Krell Software is not responsible for the privacy practices or the content of any websites which may be accessed from our website. You are encouraged to review the privacy statements of other organizations when visiting their websites.

All information provided will be kept confidential and used to support the customer relationship between you and Krell Software. We will not disclose your personal information to others without your consent. Personal information may be disclosed to State institutions and/or authorities if such disclosure is required by law or other regulation.

The website has security measures in place to protect against the loss, misuse, or alteration of any information under our control. All transmissions of primary personal data, account data, and passwords are managed through secure server connections.

We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, and unauthorized modification. Although we make every effort to protect the information you provide us, we cannot guarantee the complete safety of that information should technicalities or circumstances arise which are beyond our control.

All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

Unless you opt-out, we may send you email announcements about new products, product updates and special promotions. We never provide or sell email addresses or personal information to any outside organization. Every email we send has a link you can use to change your opt-in and opt-out preferences. Or you may choose to opt-out of receiving future mailings by:

• Sending an email to from the email account you wish to remove from our mailing list
• Using any of the methods described below under Contacting Us

Any personal information maintained by our Online Tech Support or Partner Program services can be updated by logging into the respective service.

Any other personal information we keep about customers and their purchases can be updated by using any of the methods described below under Contacting Us

Our privacy policy is compliant with:

• California Online Privacy Protection Act of 2003

As we create new services that may generate a need to amend this privacy policy, we will highlight such chnages on the website home page.

If you have any questions about this privacy statement, you may contact us by:

• Sending an email to
  
• Sending postal mail to
  

            Krell Software, Inc.
            1850 Oak Forest Drive South
            Clearwater, Florida, 33759-1822
            United States 
            

Under California Civil Code Seciton 1789.3, you are entitled to the following specific consumer rights information:

• Contact Information. 1850 Oak Forest Drive South, Clearwater, Florida 33759-1822, (727) 723-7559.
• Complaints. Contact the California Department of Consumer Affairs to resolve a complaint. The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted in writing at 1020 N. Street, #501, Sacramento, California, 95814, or by telephone at (916) 445-1254. You can obtain further information regarding use of this website by contacting the California Department of Consumer Affairs.